SRAM Hydraulic Road Brakes Recall Updates
Here’s the latest from SRAM’s road disc brake recall:
Can I ride my hydraulic brakes in warm weather?
No, the recall affects all SRAM road hydraulic brakes regardless of weather conditions. To ensure safety and operation, we ask that you stop riding immediately and register at www.sramroadhydraulicbrakerecall.com.
When will MY15 brakes be available?
We are targeting for new MY15 hydraulic product to begin being available the second half of April 2014. Our first priority shipments will be going to the market to support consumers who already have a bike awaiting replacement hydraulics.
What happened to my initial registration on the Recall site?
SRAM’s initial recall registration site is a way for you to register with us to stay updated on all the latest information and instructions on the road hydraulic recall. Thank you for registering. We will continue to update everyone who has registered, and host those updates on the www.sramroadhydraulicbrakerecall.com website.
Can I keep my key interim mechanical brakes?
We hope that you will choose to get back on road hydraulic brakes, as we are firmly committed to the technology. If you choose to have the new MY15 hydraulic brakes installed, the mechanical brakes will come back to SRAM and we will pay the shipping cost. If you choose to not to accept the new MY15 hydraulic replacement brakes, you can keep your mechanical interim brakes and SRAM will send you a check for US$200 or EUR150 (Europe) by electronic transfer, the difference in value.
What happens to the interim mechanical brakes when the new hydraulic brakes are installed?
In consultation with our Dealers, we have determined they will be returned to SRAM, refurbished, paired with derailleurs and made available to U23, Junior, and development cyclocross teams in the US, Europe and Asia. More information will be posted on our website regarding this program.
Do I have to install interim mechanical brakes to qualify for the new Model Year 2015 hydraulic brakes?
No, you can wait until the new SRAM road hydraulic MY15 brakes are available and the process will accommodate a single replacement. (Please remember that the existing brakes are recalled and you should not ride your bike.)
Will I receive a labor credit if I install the brakes myself?
No. We are requiring that cyclists go through their authorized dealer for a complete road hydraulic install. These dealers have all the tools, training and technical know-how to provide the perfect installation. If you have unique circumstances regarding your brake installation please contact firstname.lastname@example.org.
Who do I contact for obtaining new brakes?
If you are located in the following markets, your local bicycle dealer should contact their local SRAM Dealer Service Department for all orders and information regarding replacement brakes. You will receive an email with a login and password to choose your replacement product OR cash option. See process at link in last question.
SRAM Dealer Service supported markets include: United States, Germany, Austria, France, Netherlands, Belgium, Switzerland, Luxemburg and Australia.
If you are a consumer in other locations, you will be supported by your Local Dealer & SRAM Distributor via their standard warranty process. Your selection of MY15 road hydraulic replacement OR compensation will occur at your local bicycle dealer, who can contact their local SRAM Distributor service center for all hydraulic replacements.
What are the next steps?
Check the full list of recall steps you should take at the bottom of this page: Official Recall Website – February 6th Update.