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Fox Float X2 gets official CPSC recall notice; units to be repaired & returned

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In early October, Fox issued a warning to riders to stop using their Float X2 shocks as some could blow through their air can and cause the bike to get outta control. Now, the recall is official through the CPSC, and riders are asked to return their shock to place of purchase for a free repair. Full recall notice below, or hit up this link for details on how to identify affected forks and next steps.

Units: About 6,100 (in addition, about 1,200 were sold in Canada)

Description: This recall involves all model year 2016 and some 2017 FLOAT X2 bicycle rear shock absorbers sold both individually and installed on YT, Giant, Pivot, Intense, Ibis, Scott, Trek, GT, Knolly, Norco, Rocky Mountain, Diamondback, Morpheus, Foes Racing, Orbea and Canyon full-suspension mountain bikes and frames. The solid black or black and gold FLOAT X2 shocks have an air sleeve construction. FLOAT X2 is printed on the external reservoir connected to the blue compression and red rebound adjusters that have X2 and RVS laser etched on them. Recalled shocks do not have a “250 psi max” label directly under the air fill boss on the outer sleeve of the shock. Recalled shocks and bike models can be identified at http://ridefox.com/recall.

Incidents/Injuries: The firm has received seven reports of the shock absorber outer sleeve rupturing. No injuries have been reported.

Remedy: Consumers should immediately stop using bicycles with the recalled rear shock absorbers and return them to the place of purchase for a free repair. Consumers unable to return their bicycles should contact Fox for instructions on receiving a free repair.

Sold At: Independent bike stores nationwide, online at Jenson USA, Pro Bike Supply, Universal Cycles, Go-ride.com and other online bike retailers from March 2015 through September 2016. The shocks were installed as original equipment on full-suspension mountain bikes and frames sold for between about $2,700 to $10,000 and sold individually as an aftermarket accessory for about $600.

Manufacturer(s): Fox Factory, Watsonville, Calif.

Manufactured In: United States

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caliente
caliente
7 years ago

I hope the actual recall notice says: “cause the bike to get outta control.”
So much more exciting than “Lose control of the bicycle and crash.”

Mirwin
Mirwin
7 years ago

Is the repair just adding a sticker that says “250 psi max”?

TheKaiser
7 years ago

Yeah, I was wondering about if it is just a 250psi max sticker too, since that is apparently the only way to distinguish between recalled/non recalled models.

Ripnshread
Ripnshread
7 years ago

Agree with you two as well.

What exactly is happening during the “repair”? Affixing a sticker? With no mention of a “coupon” to cover the cost of the “repair” by our “place of purchase” has me wondering if they are not willing to pay to have a sticker put on.

What say, I’m a clydesdale and come in at over 250 lbs with gear? What is my remedy?

Ripnshread
Ripnshread
7 years ago

Another site has reports that Fox is replacing the air can with a new one that has thicker walls and a screw to keep it from rotating in its housing. And a new sticker that says max psi. 250. The online manuals for the shock have also changed reducing max pressure from 300psi to 250 as well as reducing the recommended maximum amount of spacers allowed.

If you have a current X2 and are using the paper manual that came with the shock to set it up I highly recommend that you download a new manual and make sure you are not using more spacers than currently recommended.

Neil
Neil
7 years ago

I don’t understand the weird fashion for high volume shocks which you fill up with spacers to make them back into a low volume shock?

CW
CW
7 years ago

Fox can’t complete quality and timely repairs under normal volume. Can’t wait to see the junk they send back with this added to the workload.

gringo
gringo
7 years ago

Remember back when Fox was not owned by an Investment firm wanting to squeek every possible cent out of the company?
Remember when Fox did not force production capacity into the thousands of units per day?
Remember when ‘Hecho en Watsonville’ meant something?

dave
dave
7 years ago
Reply to  gringo

Looks like the new owners are concentrating mainly on non-bike suspension.

They have massively expanded their non-bike product range. I suspect motos/atvs/trucks are what the new owners are interested in.

the biz
the biz
7 years ago
Reply to  gringo

remember when you made up all this stuff in your head with nothing to back it up

cyrvesa
cyrvesa
7 years ago
Reply to  gringo

Pepperidge Farm does

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