Starting November 1, any hydraulic Hayes disc brake purchased from a legit retailer as an aftermarket kit or spec’d on a complete bike will come with a lifetime warranty against leaks. Not that we’ve experienced any problems with the sets we’ve ridden and tested, but a little extra peace of mind never hurts.
And for any brakes that do need servicing, they say it’s only about a two day turnaround from the time the brakes are received at Hayes until they’re on their way back to you. Full PR continues below…
PRESS RELEASE: Any hydraulic, Hayes Disc Brake purchased through Hayes distributor partners or on a complete bicycle after November 1, 2013 will include a lifetime leakproof warranty. For several years, Hayes has included their Lifetime Leakproof Warranty only on the Dyno series of brakes. “Customer support has always been the priority here at Hayes, so extending this program is a natural decision,” said Eric Schutt, Hayes Disc Brake Product Manager.
“We feel our products are among the most reliable and durable in the industry,” said Darren Campbell, VP/GM of Hayes Bicycle Group. “Ideally customers don’t have any issues in the first place. Inevitably things happen, and when they do, our priority becomes taking care of our customers with quick and effective service. Our response and service times are among the quickest in the industry. This lifetime leakproof warranty will further improve the service experience and make it easy to choose Hayes Disc Brakes. This warranty will also help our distribution partners and dealers around the world sell the value and service support of Hayes Disc Brakes.”
Delivering robust product backed by the industry’s best service is the top priority for all Hayes Components products. Riders needing service can expect a 48 hour service turnaround on all products from their Mequon, Wisconsin headquarters. In Europe, Hayes supports product with best in class service via their Technical Service headquarters in Munich, in addition to their global distributor network of over 80 service centers around the world.