Suntour North America Launches Consumer Direct Aftermarket Website To Better Serve Customers & Dealers
Suntour North America has announced that they are open for business with a new direct sales website. Citing that even after getting good reviews in print and media, and having millions of forks in circulation, distributors and some dealers were not picking up the brand, leaving consumers trying to figure out where to purchase Suntour and dealers struggling to find replacement parts.
The site design has been used for the previous few years for warranty registration and tracking, and their system has helped them reduce the processing time of claims. Moving into sales, the site will be able to sign up registered users based on whether they are a consumer or dealer, and sell them appropriate parts at the right price structure, as well as allow Suntour to send out news letters on a regular basis or issue promotions.
Nick Hannah-Moore from Suntour North America said “SSNA has a goal that this Aftermarket Sales Website will not only increase sales but continue to strengthen our OEM relationships even further by giving their customers more support and aftercare to the products that they are purchasing years down the road.”