Headquarters Tour: Crank Brothers – Company Profile, Inside Look & Original Prototypes!

Crank Brothers headquarters tour - reception

The lobby of Crank Brothers’ new offices, conveniently located just minutes from the trails around Laguna Beach, CA.

Crank Brothers started in 1997 with the Speed Lever, a card table and a trip to Interbike’s basement.

Well, actually, it started out with the notion of designing products, patenting them and then licensing the designs. It worked once, with a hydration system that was licensed to Bell Sports and became Hydrapak.

The story is their friends constantly got cofounders’ Carl Winefordner and Frank Hermansen names mixed up, so they combined them and just called them “crank”. Hence the first part of the brand name. They met while working for a scuba diving products company. They enjoyed working together and eventually both tired of the corporate culture at a large company. They quit and did freelance snorkel and related product design for a while, but cycling was the passion. Frank is the designer, Carl’s the engineer.

The Speed Lever was inspired by the tools used for car tires, and the idea was born during a night ride when they had to change a tire. Like all of their products, they start out as a solution to a problem they encountered and couldn’t solve with existing products.

At that 1997 Interbike, they handed out 4,000 Speed Levers and a brand was born. It was never envisioned as the high design, global company they are today, and it certainly wasn’t overnight. After the lever, they designed a high/low pressure switch for a mini pump. It was called the Power Pump, and it came out in 1998 along with a couple mini tools.

In 2001, they introduced the Eggbeater pedals, and that’s when things got interesting…

Crank Brothers headquarters tour - original eggbeaters power pump and speed lever

The original Speed Lever (center, right) next to the latest version, the relatively unchanged Power Pump (right) and the original Eggbeaters.

Growth that first year was something like 600%. All of a sudden, they had the resources to hire a real marketing team, a real sales team and more. And that was a good thing, because it was just the two of them with phones ringing off the hook, most of the time with irate customers wondering where their shipments were.

“It actually stopped being fun, and we thought about walking away,” said Frank. “We were just two guys that made something and liked riding our bikes, and all of a sudden everyone was angry with us!”

Crank-Brothers-Tour-founders

Crank Brothers founders Frank Hermansen (left) and Carl Winefordner hanging out post ride.

That’s when they talked to Andrew Herrick. Herrick founded Pedros while still in college, sold that, went to work for GT Bicycles and has had various other jobs in the cycling industry. The Crank Brothers idea intrigued him, so he came on board as Crank Brothers’ CEO and an equal partner in the company. His experience allowed the “Cranks” to focus on the products while Herricks handled the business side of things.

It was growing, but it was also 100% financed by themselves. About six years ago, they sold the company to Selle Royal, which gave them more resources and further freed them up to focus on the parts of the company they loved. Frank and Carl remain on board, but Herrick departed early in 2013.

Crank Brothers headquarters tour - product testing

All design is done in house. Everyone’s free to develop ideas, but most of the new products still come from the “Cranks.” The only outside idea they brought in was the Joplin, which was licensed from Paul Turner and Frank Vogel, who called it the Speedball. That’s since been replaced by the Kronolog.

Crank Brothers headquarters tour - design offices

Product manager Chad Peterson oversees the rest of the crew. He came from Patagonia and designed the new hydration packs. Above is Eric Hermawan, who’s in charge of wheels.

Crank Brothers headquarters tour - design offices

Crank Brothers headquarters tour - design offices

Jeremy Pedroza (above) develops the pedals, tools and accessories like pumps, etc. He helped with cockpit parts before they hired another guy to oversee those. Yet another person works on the owners manuals and tech documents.

Crank Brothers headquarters tour - rapid prototypes

In the middle of the design room is their 3D printer, which lets them prototype parts for shape, fitment and aesthetics approval. The very large Eggbeater pedal took about a week to print and is an oft used trophy for office games. An equally oversized cleat holds a placard that’s printed for each “winner” and clipped into place. Yes, those giant plastic springs really work!

Crank Brothers headquarters tour - rapid prototypes

More often it’s used to mock up small parts, like these grips, that can sometimes even be ridden. These only take a few hours to print.

Crank Brothers headquarters tour - marketing

On the other end of the building is the marketing team. Bill Freeman is the sports marketing coordinator taking care of their teams and athletes. He also serves as their house photographer and has been shooting for them for years as a contractor. Next to his desk is where Global Marketing Manager (and our usual PR point of contact), Amanda Schaper, sits.

Crank Brothers headquarters tour - fizik sales for USA

They even carved out little space devoted to sister company Fizik to do their US business. Hi Adam!

Crank Brothers headquarters tour - foyer

Between the two halves of the building is a small foyer with bike storage, foosball table and a big fridge for cold beverages. Adjacent is their conference room, which uses a ping pong table for a centerpiece and miniature shuffleboard table on the back wall. Good times.

Crank Brothers headquarters tour - kitchen

Upstairs are the sales and finance folks as well as the kitchen, which was crafted inside the original elevator shaft. Fortunately, the architecture firm that occupied the space before them left the sliding wood gates in place. To the right are larger bathrooms with showers…many of the employees live within riding and walking distance.

Crank Brothers headquarters tour - C-level offices

The second floor is also where you’ll find their new CEO, Andy Palmer. His office is shown bottom left. He brings some outside-the-bike-industry experience from working with Animal (surf/snow/athletic lifestyle clothing), Dragon (sunglasses and goggles), Ocean Minded (sandals and shoes) and others before taking this job about six months ago. The challenge, he admits, is overcoming some past quality issues:

“When you try to do something different, that can be a stumbling block in that you have to deal with the consequences of being different.

“I think some of the perception is that we still have poor quality, people still have the bitter taste of having something of ours in the past and it breaking. And we need to be responsible for that. But we’ve successfully changed the quality, and now we have less than a 1% return rate across all our product lines.”

“When you have products that look so differently, and we think beautifully, and you have some well known failures, you run the risk of having people think we put all our effort into just making pretty products and not into engineering. That’s simply not true. We’re always going to make beautiful products, but we take the technical details very seriously, and we’re all very passionate about it.”

One of the examples they used is the wheels, which have some new products being announced soon (you can get a sneak peek from our Eurobike coverage). The original models had arguably poor hubs, which illustrates some of the early problems they faced.

Andy: “When you’re a small company, you can’t get into the production cycles of the ‘A’ quality manufacturers…they’re simply looking for volumes that we couldn’t do when we were young. So we had to use ‘B’ quality manufacturers, which resulted in some quality issues. But as we’ve grown, we’ve been able to get into the better manufacturing plants and our products’ quality reflects that. That’s not to say a small company is allowed to produce a product that’s not equal to, say Shimano, in quality. It means every small company has to raise their game and find ways to match that quality. People don’t want to spend their money on something that won’t last, and we don’t take that lightly. When we read something less than favorable about our products on the forums, it pains us.”

Along those lines, Frank and Carl chimed in, too:

Frank: “It can be a love/hate relationship. We do things that look different, but we make things different because there’s got to be something about a new product that adds to the category, that justifies its existence. That means that over the years, we have accumulated many folks that love our products, and many haters. I understand this is a passion industry, and people have strong opinions on how a bicycle should be. And we all have different needs, but if you’re a true cyclist, you accept that everyone has different needs. What we’re doing comes from passion, so sometimes I’m just surprised at the hate we get. I mean, if a customer called and said they were going to be in the area and wanted to know where to ride, more than likely one of us -probably me- would head out for a ride with them.”

Carl: “I think it’s just the anonymous nature of the forums and the response a snarky comment gets. It’s not like people call us up and rant.”

And for what it’s worth, about half the office headed out for rides with us on both Tuesday and Wednesday while we visited, including Frank and Carl, and everyone there really was (is) pumped on bikes. That includes the young lady at the front desk…I overheard her completely geeking out about the new Fox forks. That passion made for a very fun visit, and everything I rode worked flawlessly. Even the Kronolog.

Crank Brothers headquarters tour - service and repairs

Two separate spaces are used for service and testing.

Crank Brothers headquarters tour - warehousing

The new office space gave them more warehouse space, which is used for spare parts, team and athlete shipments and warranty inventory. The rest ships directly to their distributors.

Where are they headed?

“My business philosphy is to focus on products and opportunities where we can be world class,” says Andy. “Just because we can, doesn’t mean we should, so it needs to fit into three parameters: What are we passionate about, what can we be world class at and what’s going to drive our economics.”

Could that include road bike parts?

“There’s no conversation today about branching out into road, and not just because Selle Royal owns Fizik (who makes cockpit parts), it’s just not on the table. Successful brands really understand who they are and try to execute on that. Right now, that’s mountain biking. We’re not yet market leaders in the things we’re already doing, so we need to focus on that.”

To put that into perspective, Andy said Shimano is about 84% of the MTB clipless pedal market, Crank Brothers is 13%, and the rest make up the remaining 3%. So, they’re a solid second, but also a distant second. It shows both their strength and their opportunity, particularly with Shimano’s recent distribution strategy change in North America.

Frank: “Whether I’m working on a pedal or a saddle or any other part, I’m just as happy. As long as it goes on a bike.”

Carl: “I don’t think there’s any product category we’re afraid of entering, but there are certainly categories that you can’t do piece meal, like drivetrains. And we won’t ever make a frame. From a design standpoint, we’d love to do all that stuff, even a frame, but however we branch out, it has to make sense and stay true to our brand.

It’s so satisfying seeing something you make out of the trails, and being able to design something and have it out on the market quickly.

Carl: “We try to start from scratch with developing a new product. Take the Eggbeater for example. We wanted something that cleared mud quickly, was easy to use and easy to assemble. We didn’t look at the Shimano 747 and think ‘how can we make this design better’, we just started with a blank page and figured out the best way to make it do what we wanted to do.”

Andy says about 50% of their business is from the US and Canada. They have global distribution and recognition, but he thinks there’s a ton of opportunity for growth outside the US.

crank-brothers-factory-tour-ride-group-photo

Some of the Crank Brothers crew, a few journalists and Hans Rey and Richie Schley for good measure. Photo by Freeman.

Carl: “Everyone here is into bikes. Whether it’s mountain biking or cyclocross or whatever, that love of bikes is a large part of why they’re here.”

That’s why we’re here, too. Big thanks to Amanda and the rest of the CB crew for the hospitality and rides!

MORE FUN PICS

Crank Brothers headquarters tour - original eggbeater pedal prototypes

The very first prototypes of the Eggbeater pedal. It was originally conceived as a three-pronged design (right), but adding the fourth clip made balancing the springs much easier. Chronological progression goes right to left, with the final original design in the back.

Crank Brothers headquarters tour - original logo and eggbeater pedals

Remember when this was their logo?

Crank Brothers headquarters tour - original hydration pack mouthpieces

The original bite valve prototypes. Carl said if they “had only had 3D printers back then”…then looked off wistfully.

CrankBrothers.com.

Comments

dan - 11/15/13 - 2:08pm

Where’s all the broken stuff?

Chunky - 11/15/13 - 2:41pm

Does their office come with spares and a rebuild kit?

ScottO - 11/15/13 - 2:49pm

In my parts box

ShartOutLoud - 11/15/13 - 2:51pm

Got some Egg Beaters and I haven’t looked back.

vectorbug - 11/15/13 - 3:06pm

Dan and Chunky – you should call them up and ask!

jonas l - 11/15/13 - 3:09pm

Great article. Their pedals may wear down fast but it’s just to rebuild and ride again. Not just buy a new pair like with Shimano. Love Candy’s and would have a hard time to change those.

kevin - 11/15/13 - 3:14pm

Exactly the comments they were talking about.

I’ve been riding egg beaters/mallets/and candies for years now and yes I’ve bashed a few to shreds but they’ve always stepped up and taken care of them. I’ve also ridden bikes with their carbon and alu bars along with their stems and seatposts with no issues whatsoever. I am however afraid of that Kronolog and the issues I’ve read about them. Sounds like they’re working to resolve the known issues they’ve had on the dropper and the wheels so maybe someday.

mike - 11/15/13 - 3:18pm

have some of their old multi tools. Tried the pedals but had issues with them not releasing soon enough. I have yet to try a kronolog but the Joplins had some issues.

off-roadie - 11/15/13 - 3:18pm

I do love them eggbeaters

Saris - 11/15/13 - 3:36pm

If you’re reading these comments “Crank,” thanks for building some of my favorite multitools!

- Saris

Tyler Benedict - 11/15/13 - 3:48pm

Kevin – there were some early concerns with the Kronolog, but our own long term test was pretty positive. Review coming later this fall. And they put another unit on my RIP9 for this trip and I used the heck out of it for two days with no problems. Side note: They’ve offered a neoprene sleeve for it for about six months now, just never really publicized it. Looks good and stays put thanks to a clever under-the-saddle-clamp design.

CXisfun - 11/15/13 - 4:02pm

I’ll pile on: I love Egg Beaters, but I also bought twice as many as I needed because I literally always have at least one pair going back in for some warranty repair. I literally have 3 sets on my work bench right now ready to be called into service when a set breaks.

But, I deal with it because I like the pedals. I have tried just about everything else on the market and I just don’t dig the other stuff.

MM - 11/15/13 - 4:34pm

That blonde at the front desk is cuter in person :>

wheelz - 11/15/13 - 4:42pm

At Tyler@ Glad to hear the Kronolog issues have been fixed. Please send the updated version to Pinkbike to test. When Pinkbike gives it a thumbs up, I’ll consider a Kronolog again.

Ted - 11/15/13 - 5:46pm

Totally unfair to pin the problems on the ‘B’ vendors. The vast majority of their problems have been design related. Design a pile of pooh and it doesn’t matter who manufactures and assembles it, it’s still a pile of pooh at the end of the day.

Even if the problems were quality related, then where the hell is your QC/QA program? Way to pass the buck and not own up to your responsibilities.

AZBikeFreak - 11/15/13 - 6:00pm

Used SPDs first then tried Frogs. I’ve been riding Crank Bros for 13 years now. I even use eggbeaters on my road bikes. Best performance and customer support bar none. Will never ride another brand of pedals as long as they stick around.

I heard about the issues with their hubs. So what. Shimano had the same issues with the XTR hubs for years. I blew up 10 freehubs before I finally quit them. Try to get Shimano to send you a warranty replacement freehub or even a silly spoke. Please.

Crank Bros, thanks for the great products and for providing the best customer service in the industry.

goathead - 11/15/13 - 6:46pm

I only thing of Crank Brothers that has not failed me has been a t-shirt.

Mindless - 11/15/13 - 6:47pm

I will not buy anything they make. Fool me … errr.. a few times. Enough.

PBT - 11/15/13 - 7:02pm

Its necesary to improve the bearing seals….I have a candy 2012 and the seal between the body and the axel is no good.

brandon - 11/15/13 - 7:09pm

the internet is a weird place

Steve - 11/15/13 - 8:36pm

Who’s that total babe at the front desk?

Jason - 11/15/13 - 9:09pm

Where are the photos of them actually making stuff?

Bill - 11/15/13 - 11:00pm

The only thing they make is lighter wallets, worn out soles from pushing out, and pissed off former customers. Everything is made in the Pac rim.

Justin - 11/15/13 - 11:21pm

Snide comment:
Of course they use Macs…it’s right in line with their marketing.

Constructive criticism:
Honestly I don’t have anything against CB and I’m sure 99% of the people that work there are great people. My problem (and the problem you will hear so many snide remarks about) with CB is that they have established a reputation for themselves as a company that makes parts that look nice but are generally not; they are cheaply constructed, sometimes poorly designed, and above all, they lack durability.

If anyone with any sway at CB reads this, I implore you: please rethink your approach. Hire new people if need be–hopefully in engineering and manufacturing as obviously your marketing is quite good. Go back to the drawing board and come up with products that don’t suck; ie, products that don’t make everyone with an ounce of experience in the bicycle world roll their eyes and scoff.

/$0.02

rico - 11/15/13 - 11:35pm

Sweet article. Egg Beaters y’all! Those things are like magic.

filibuster cash - 11/16/13 - 12:06am

As someone with TEN YEARS in the industry, commuting in Seattle and Tacoma rain and grit, probly 200 days a year on their pedals. . .I disagree with all the snide “QC” comments and the like. Multiple candies, multiple eggbeaters, NO PROBLEMS WHATSOEVER. I won’t say “best product” or anything like that, just that their pedals have been very reliable. Beyond that. . .carry on.

Rosco - 11/16/13 - 12:58am

Crank brothers product is awesome I have a kronolog and it broke sent it back no questions asked and it’s like brand new and still going strong. Keep up the great work.

Griffin - 11/16/13 - 1:04am

There pedals are fine if you have 4 sets…. 2 sets at crank brothers for repairs at all times, then two set at home to ride. How can they seriously say there quality is improved….. What a joke!

I’m sure they last fine if you never use them off road and don’t hit any rocks. I just don’t have time to mail pedals every week. It’s a waste of time. I hope they make some good pedals some day, that last.. I’ll buy a set. SPD’s just last so much longer!

gravity - 11/16/13 - 1:50am

Seems like a great place to work, if only you wouldn’t be expected to ride Crank Brothers pedals.

shankapotamus - 11/16/13 - 2:39am

Anything with continued use will wear out eventually……do your bearing on your car work for even. Smaller parts just simply don’t last as long.

eat food,
chop wood,
ride bike.

It’s a vicious cycle of life.

Ride, Repair, Repeat x 365

SJones - 11/16/13 - 5:00am

I like the way they try to make out that the haters hate because their products look different Everyone who hates them is because the stuff brakes. Freakin spin doctor, shame on you!

gibbon - 11/16/13 - 6:16am

Joplin (all models)
Kronolog
Directset
Should I go on?…………………….

Aar - 11/16/13 - 8:27am

Three years on Cobalt wheels with no challenges at all.

Ad - 11/16/13 - 8:33am

That receptionist has a cute smile.

Elite Consumer, M.D. - 11/16/13 - 9:50am

[deleted]

I always want to put my money into a product that is designed by people who put form about 150 places before function, and whose best sales gimmick is Cool Packaging. Perfect for when you install your hot new pedals at the totally choked trailhead parking lot. When everyone sees that sweet metallic box your pedals come in, they’ll envy you forever. I know this because that’s what happened when I installed my hot new CB pedals this past August. Everyone came around my Beemer SUV to check out the sweet new pedals I was installing on my Budnitz prototype FS Ti frame.

ifbikes - 11/16/13 - 9:50am

Sweet TCX SLR.

N8O - 11/16/13 - 10:17am

I have been running CB products for the past year or so, and have to say I think they are great (cobalt carbon bars, seatpost, EB pedals, and kronolog). Yes the designs are clever, and might take getting used to, but I’ve not had all the issues that I read about online. I wish I could say the same thing about Sram (xx1 failures), Easton (hub issues), avid (xx brake failures) etc. All companies pushing technology farther will have warranty situations, at least CB stands behind their products.

Tim - 11/16/13 - 10:57am

I bought the cheapest Eggbeaters available- they were not much that much more than Time ATAC cleats. I have never had problems with them, although I don’t read as often as I would like. That said, the fact that I, filibuster cash, or Rider X have never had problems does not exclude that others have.
The pedals do seem to be the only bright spot in their line. Remember those bonded aluminum/ steel cranks? Ew.

Nick - 11/16/13 - 11:40am

Never tried EggBeaters, because my SPD’s refuse to die. As a wrench, the wheels are stinky-nasty (spokes? hubs? design? yuck). I like the ano’d colors, though! And the cutie receptionist…

wunnspeed - 11/16/13 - 12:02pm

Nice article. I’ve spoken to these guys at EuroBike a couple of times and I’m a super long-time user of Crank Bros. products. Other people complain but strangely, I can barely kill their pedals. My wife was having knee problems on her SPD’s and we switched her to Eggbeaters she’s never had any pain since.

skipdapbaddamarangdoo - 11/16/13 - 12:10pm

I absolutely love love love my Mallets. Best control and feel out of any clipless pedal I’ve tried. As for durability…..why can’t you people just take care of yourself and do regular maintenance on any of your gear. I had to take my car in after not changing the oil for 25k miles and am always baffled why it doesn’t run smoothly! Why not rebuild your pedals and service your seatposts once or twice a season? I don’t think Crank Brothers is golfing anything less than par relative to most other component manufactures out there. Considering what we put these components through it’s no wonder stuff doesn’t wear out and break more often than it already does.

So this in particular is directed at Justin: You’re entitled to your opinion but to call for someone’s job because of “design issues” is a bit crass and short sighted.

bbb - 11/16/13 - 12:13pm

I love my trouble free (for over 10000 miles) basic and ugly Time Aliums and if one day Egg Beaters become nearly as reliable and long lasting (without constant rebuilding, greasing etc) I may give them another go.

It takes a lots of time and effort to shake off bad reputation.

Big D - 11/16/13 - 12:24pm

Putting new bushing and bearings doesn’t solve the issues of the design that allows inherent slop to develop in the wings and causes them to ultimately fail. They simply wear out, I’ve had several pairs break(wing retention bars) and I’m a 130lb XC guy. They work decent when new, but as some have noted you are better served with a slightly heavier pair of SPD pedals.

The Other Jeffrey Lebowski - 11/16/13 - 12:37pm

The pretty smile belongs to Rachel. The girl can ride…

kj - 11/16/13 - 12:48pm

For me, my candies are like a bmw, shimano like a camry. The camry might be more reliable, but I like the bmw better (performs better for me). Your choice depends on what you value.

Ryan - 11/16/13 - 12:55pm

Hi Rachel.

K11 - 11/16/13 - 1:57pm

i have a new crankbros carbon riser, and an really old mini pump and both have been great.

@justin, really a comment about the computers they use? i prefer clean design not just graphics, but products themselves. enve products for example are great, but huge white logo they plaster on their stuff is ridiculous, i’m just glade it peals off their wheels.

Nick - 11/16/13 - 3:17pm

@ kj -Wouldn’t say that SPD’s are like Camry’s at all, oh wait, nevermind….that BMW is in the shop all the time, right?

CBontheEVO - 11/16/13 - 3:19pm

bbb – I have a pair of ti eggbeaters that I’ve used the last two seasons on my road bike which have over 10,000 miles. No issues and have not rebuilt them either. They still spin as well as a new set I still have sitting in a box waiting for the next bike build.

I can’t vouch for most of their other products, but their eggbeaters and multi tools have always served me well.

Mindless - 11/16/13 - 5:39pm

@filibuster cash: Why did you need “multiple eggbeaters”? Just get Shimano, one pair will last you for a while.

gravity - 11/16/13 - 8:31pm

@skipdapbaddamarangdoo – Why maintain your pedals when there are better pedals that don’t require constant upkeep? And these alternative pedals don’t have a ridiculously well-documented history of failure.

I don’t even know how to maintain a pedal – it’s never been an issue in 15 years of using Shimano SPD.

skipdapbaddamarangdoo - 11/16/13 - 9:13pm

I’m willing to rock a pedal that requires more maintenance if it yields a higher on trail performance return

Alex - 11/16/13 - 9:17pm

When i got the Eggbeaters (2007, i think), i was riding Time ATACs for CX and early season dirt road rides. The egg beaters were way better at clearing mud plus they were light and inexpensive. The first ones were not serviceable and were pretty much done after one race season. After that, i got the serviceable ones and have rebuilt the same pedals once a season. Someone once said to me about bike parts: light, cheap, strong – pick any two. I am sure the bearings could be made more durable, but there would be a cost to either weight or price. It’s a trade-off. I am over the weight limit for the titanium version so they arent even in my consideration set – if i spent that kimd of money on the super light ones, maybe i would be grouchier about servicing the bearings…

jefferson - 11/16/13 - 10:00pm

I’ve got six pairs of eggbeats/candies three sets have broken springs…. but easily the best non road pedal system. Those grips though lasted me a week and they were worn out.

Rico - 11/16/13 - 10:34pm

Mallet I for me. Designed by god when he was having a good day. And I am a clydesdale.

Jeb - 11/16/13 - 10:42pm

For those going on about Shimano pedals, I have two pairs of the new XTR’s that blew up and had to to be replaced under warranty in 3 months. I have some older XTR’s that are bulletproof. Shimano tried to get their XTR pedals into the eggbeater weight category and guess what, they became fragile.

Hotep - 11/17/13 - 12:12am

Egg Beaters – All my pedals belong to you.

Nathan - 11/17/13 - 1:07am

I’ve been running crank brothers (eggbeaters, cobalt 11 bars, seatpost) for the past year and have had nothing but good to say about the products. I just started using the kronolog, and so far so good there too. I’ve had far more warranty issues in the past 12 months with sram (xx1 rear derailer, xx brakes) and Easton wheels. I think the article was accurate that they have had quality issues in the past, and seem to be improving on things. I appreciate a company that backs their products if there are issues, and so far CB seems to be doing that.
Don’t hate on a bike company folks, we should be thankful they are being innovative. If you don’t like the product, don’t buy it, but chill out…

Mike - 11/17/13 - 8:12am

I was a die hard eggbeater user until my 4th catastropic pedal failure. (I am a slow learner) The spindle remains tried to end my life by boring into my calf looking for an artery. I guess I didn’t send them in for warranty service every 20 days like I was supposed to? Then there was the brand new Candy’s that sheot out all its bearings on the second day of use. I guess their warranty interval is one day Or maybe they just were suppossed to be housebroke for a couple weeks before use. Weird how my Shimanos never need any service and just keep on working.

Mike - 11/17/13 - 8:19am

I had 5 eggbeater failures before I got fed up enough to equip all my bikes with Shimano and lived happily ever after.

Tim - 11/17/13 - 8:58am

Nathan- It’s good they’re improving on QC. But standing by their product? Go to the MTBR reviews of their aluminum/ steel bonded Cobalt cranks and you’ll see they almost never supported their cranks and the people who spent 400 bucks on them, in spite of stopping production of the crank because it was so bad. I guess they got themselves in a situation where if they had refunded everyone for the cranks, they would have simply gone out of business.
The upshot of a lot of the comments in support of CB here is “My CB stuff works, so it can’t be true that your stuff breaks”; “Other companies’ stuff also breaks, so don’t come down too hard on CB”; “You should maintain your stuff”. The first is too stupid to comment on, while the second and third are more reasonable. Let’s hope Crank Brothers’ QC maintains its upward arc.

quickgeezer - 11/17/13 - 12:31pm

Well over four years, and over 11,745 miles on my road bike with one pair of Egg Beaters. No problems, easy in, easy out. Love ’em.

stikman - 11/17/13 - 1:06pm

Did the pinkbike commenters of the past, flee and come here?

Nick - 11/17/13 - 6:47pm

Is that a little sumpin’ sumpin’ I see Carl Winefordner drinking? Good choice my friend.

kj - 11/17/13 - 10:58pm

@Nick: Comprehension? Reliability or not, if I had to drive a camry every day I’d choke myself to death with my own bare hands. Shimano pedals are clunky imo, so I’ll take the CBs even if they don’t last as long.

Biggermig - 11/18/13 - 12:16am

No problems with the new seatpost. No, none whatsoever. You can all keep your Crank Bros.

slowguy - 11/18/13 - 12:51am

Weird – I haven’t had any problems with their most recent pedals – 3 years on the same set of Candy pedals. Never had a problem with their tools or pumps. Not sure about the wheels or posts. It seems to me that, as usual on these open forums, most of the angry comments reference very old problems. “10 years ago I had a pedal break so the whole thing must be crap!!” I’m also guessing many of these comments are from those who have just heard stories about problems and not even experienced the product. I have ridden Time ATAC, Shimano (PD 737′s all the way until the first XTR labeled pedals) and Crankbrothers Candy pedals. They all get beat up and have an issue here or there.
It all depends on what you want out of a product. Alex is right about cheap, light and durable – Keith Bontrager said that and it’s true (too bad his brand has been hijacked by …oh never mind)
Finally @nick – You ever driven a BMW? Really? Give one a test spin – you will trade in that 10 year old clapped out Camry in a minute.

slamman - 11/18/13 - 2:48am

The worlds most beautifully machined…. but oh so fragile products, without egg beaters they would have nothing. cannot believe how how they sell stuff when so much falls apart. shame.

Dan E - 11/18/13 - 10:30am

Comment summary:
My stuff from CB breaks, so it all breaks, so it all sucks.
My stuff form CB never breaks, so its all about the people who don’t maintain their broken stuff.
Design is in the eye of the beholder, whether it be form or function driven. If you don’t like it, get over it.
Complainers are the loudest, those that have nothing to complain about are never heard, and those passionate about a company are called out as “homers”.
The marketplace determines survivability of the company, and since they are able to continue to exist and grow in an industry that sees many come and go and then be reinvented, then I guess they make pretty good stuff.

Mike P - 11/18/13 - 10:43am

4th season and 10,000+ miles on my set of Eggbeater 11′s, only three rebuilds and always a pleasure to deal with CB’s. Cheers

Mirwin - 11/18/13 - 12:25pm

The only issues I’ve had with CB pedals are the springs breaking after a few years of riding. I’ve got a pair of Candy’s on my MTB, and old pair of Mallet’s that are bullet proof (but weight a ton), two pairs of eggbeaters on my commuters and CX bike. Have an old pair of carbon Acid’s.

I did find that the Acid re-build kit just didn’t work. Sent them in with all the parts and Crank Bros. sent me back different axles and clips (than I had sent them) from the cheapo egg beaters. Have no idea if my axles were shot or what and no explanation why.

Overall, I don’t just use CB pedals ’cause all my bikes have them, I find their mud shedding and simple function works best for the wet coast.

Keep up the good work.

Jeff - 11/18/13 - 1:05pm

I <3 Rachel

Onelegbiker - 11/18/13 - 1:35pm

I given CB far too many chances on their products. Their products are mediocre at best. Their CS is by far the best in the industry though.

Cobalt wheels replaced with Hope hubs/Stan’s Arch
Eggbeater Candy pedals replaced with Time Atac
Joplin replaced with Kronolog, only to be replaced with Fox DOSS.

Steven Jackson - 11/18/13 - 4:40pm

I luv Crank Brothers petals accept the time I broak 3 pares at the Fullurtin Loop!

Dominc - 11/22/13 - 4:42pm

My firsthand riding experience is with the Quattro, the old road pedal. The cleats need replacing and for some odd reason the stainless bits were screwed on with a bolt i no longer seem to to able to get, but after a good 10000km, including some cx, having worn out cleats and some decorative plates coming off doesn’t seem a big deal.
My second hand experience from working at a shop that sells more CB than SPD is that, if i have to replace one single goddamn more screw from an SPD i’m going to flip my shit. Most of the candys are running fine, but some of the pressurewasher guys have some rattling. Big friggin woop. IMEO not better or worse than anything else pedals wise.
The wheels i wouldn’t touch. Completely pointless. Stems and solid posts seem just dandy. Bars I buy on feel, knock on wood, i haven’t broken a bar since riding a sears special.

Essenfeld - 11/25/13 - 5:14am

I’ve been a Crankbrothers fan and customer since they first appeared. Their mini-tools and pumps have always been top-notch. I use Egg-beater and Candy pedals on all my mtn, cx, and BMX bikes. Wheels, stems, seatposts, and handlebars have been superb without a hint of trouble. In all my years using CB components, I’ve had two failures, and both were my own fault. An original set of Candy pedals failed after about 7 years of use without maintenance and a cleat broke in a crash. Neither issue was a quality control problem. On top of all that, the people at Crankbrothers are awesome! I’ve always experienced excellent customer service and outstanding technical support. Crankbrothers user for life here!

Hot Dog - 01/08/14 - 3:28pm

I have been a big shimano/look fan, SLs for road track, SPDs for cross. Last year I went three events in a row with clay/mud impaction, then a small stone, the third event caught a small stick. Cleared that and a couple minutes later caught another. I then switched to the eggbeaters. My problem is my pedals always flipped into. Same as the toe clips we used back in the 1950s. My experience is over twenty years of moto cross, yes children with a motor, so I go over all bits and pieces after every ride. SPDs do not spin well, use the Richey copies they have way less resistance, however collect trash like SPDs. The bottom line is if you race cross, you cannot afford those collector pedals unless you have illegal pit help every where. If I have to buy a new set for each race, of eggbeaters, I will not use my long wearing SPDs for racing. I will not use the eggbeaters for track as the release is to light. Please note some of my fellow trackies use double straps and cleats.

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